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How to Avoid a Painful Contracting Experience – What Every Painting Proposal and Contract Should Include

October 30th, 2024

6 min read

By Jud Masters

Ever had a project that started with excitement and ended with frustration? Miscommunication, surprise charges, and missed deadlines can quickly turn your dream project into a source of stress. We’ve seen it happen when contractors and customers think they’re on the same page, only to discover they had very different expectations.

At Roe Painting, with over 25 years in the business, we’ve learned that the best way to avoid this pain is by starting with a clear and detailed proposal and contract. A well-structured agreement ensures that both parties are aligned, preventing misunderstandings that can derail the project.

In this blog, we’ll walk you through the essential elements of every good painting proposal and contract. With these insights, you can confidently hire a contractor, knowing exactly what to expect—and avoid any nasty surprises along the way.

man and woman standing by the door, consulting a contractor holding a tablet inside the house

Clear Painting Contract Prevents Miscommunication

In contracting, mutual mystification is a common issue—both parties leave a conversation thinking they’re in agreement, only to discover later they had different interpretations. This can result in delays, extra costs, or even legal disputes. A detailed proposal is a shared blueprint between the contractor and the customer, ensuring everyone knows exactly what to expect.

We’ve seen firsthand how unclear contracts lead to unmet expectations and frustration. When both the contractor and customer know precisely what’s included and what isn’t, the project runs smoothly from start to finish.

Red flags to watch out for

If a contractor’s proposal seems vague, be cautious. A lack of detail often suggests poor organization or inexperience, resulting in misunderstandings and extra charges. If they can’t offer a clear contract, you might want to reconsider.

Key Information in Every Painting Contract

A reliable proposal should always include key contact and project information. If these basics aren’t listed, it’s a red flag. Here’s what to look for:

  • Contractor’s full legal name, business address, phone number, and state-issued license number.
  • Customer’s full name and the physical address of the job site.
  • Proposal date and the length of time the offer is valid (some proposals expire after 30 days).
  • Payment terms (required deposit, milestone payments, and final payment).

This section sets the foundation for the project, ensuring both parties know who is responsible for what and how payments will be handled.

Red flags to watch out for

If a contractor doesn’t provide basic contact and licensing information, they may not be fully licensed or insured, which could leave you exposed to liability. Missing payment terms can indicate a lack of professionalism or even suggest an attempt to leave room for hidden costs.

Scope of Work in a Painting Contract: What’s Included?

The scope of work is the heart of the proposal. It tells you exactly what the contractor will be doing, where they’ll be working, and how it will be done. If something isn’t listed in the scope, it’s safe to assume it won’t be included.

Here’s what to expect in a well-written scope of work:

  • Areas & surfaces to be painted (rooms, walls, ceilings, doors, cabinets, etc.)
  • Preparation steps, such as sanding, caulking, or power washing.
  • Number of coats of paint.  Make sure you know how many coats the contractor has agreed to apply for your project.
  • Any special primers or specific products required.
  • Clear Exclusions: Know what’s NOT part of your project—closets, for example, are often excluded unless specified. Knowing this upfront avoids surprises later.

The proposal should also include a general notes section, which outlines key points discussed during the estimate, such as start times, levels of surface preparation, and the finish appearance you’re expecting. This helps prevent misunderstandings about the final quality of the work.

General Notes Section

The general notes section outlines key details discussed during the estimate, such as:

Levels of surface preparation and finish quality are crucial to discuss upfront, as they directly affect the final look of the work. This section ensures that both parties understand what level of finish is expected, reducing the risk of frustration over mismatched expectations. For example, do you expect flawless walls, or are minor imperfections acceptable? Agreeing on these details ensures that the project meets your standards from the start.

Red flags to watch out for

A contractor who doesn’t provide a detailed scope of work may be trying to leave room for extra charges later. Missing exclusions can also mean you’ll be charged for add-ons you assumed were included.

Preparation Steps in a Painting Contract

A good proposal will list the preparation work required to ensure a professional finish. These steps are essential for a long-lasting paint job, but they’re often overlooked in less expensive proposals.

Look for preparation details like:

  • Masking and covering furniture, floors, and fixtures.
  • Patching and repairing any cracks or holes in walls.
  • Scraping and sanding to remove loose paint.
  • Spot priming with the appropriate primer.
  • Caulking gaps in trim and joints.
  • Daily cleanup to keep the work area organized and minimize disruption.

If there are special preparation steps needed for your project, such as lead paint remediation or repairing damaged drywall, these should be clearly outlined to avoid misunderstandings.

Red flags to watch out for

If the preparation steps are vague or missing, it’s a sign that quality and durability may be sacrificed to save time and costs. This could lead to a finish that doesn’t last, meaning you’ll need to repaint sooner than expected.

Pricing and Payment Terms in a Painting Proposal

Pricing can be one of the biggest pain points in contracting. The total cost should be broken down clearly, with no hidden fees. This ensures you know exactly what you’re paying for and eliminates the risk of unexpected expenses.

Here’s what to check:

  • The total project cost includes all labor, materials, and equipment.
  • Deposit amount (typically a small percentage of the total).
  • Progress payments, especially for larger projects—these are tied to milestones, so you only pay as the work progresses.
  • Optional upgrades or services are listed separately with their costs (like upgrading to premium paint or adding an extra room).

A clear breakdown allows you to compare proposals accurately and choose the contractor that fits your budget and needs.

Red flags to watch out for

Vague or incomplete pricing often indicates hidden fees. If a contractor doesn’t provide a clear total project cost, it could be a warning sign that they may charge extra or inflate costs mid-project.

Insurance, Licensing, and Warranty in a Painting Contract

One of the most essential parts of any contract is ensuring the contractor is properly insured and licensed. Without insurance, you could be held liable if something goes wrong.

Make sure the contract includes:

  • Proof of liability insurance (covers property damage).
  • Workers’ compensation coverage (in case of injuries on your property).
  • Relevant licenses or certifications, especially if your state requires them.

The warranty section is just as important. A good contractor stands behind their work and will include a warranty that covers potential issues like peeling or bubbling paint. Look for the warranty length and specific terms to know what’s covered and for how long.

Red flags to watch out for

If a contractor lacks insurance and licensing, you may face legal and financial risk. And if they offer no warranty, it could mean they don’t stand by the quality of their work, leaving you without recourse if issues arise.

Handling Changes in the Painting Contract

Projects can evolve, and that’s okay—as long as the contract includes a straightforward process for managing changes. The last thing you want is to be hit with unexpected costs halfway through the job.

Here’s what the proposal should cover:

  • How change orders will be handled (in writing, with agreed costs).
  • New timelines for additional work, if needed.
  • Billing structure for any added services (hourly or fixed rate).

Clear communication around changes keeps both parties aligned and ensures the project stays on track.

Red flags to watch out for

Without a clear process for changes, you may face surprise costs if you request adjustments during the project. A reputable contractor will have a plan in place to handle any changes.

Fine Print to Review in a Painting Proposal

Even with the best planning, things don’t always go smoothly. This is where the fine print comes in—designed to protect you and the contractor.

Look for clauses that cover:

  • Cancellation policies: How much notice is required? Will you get a refund?
  • Lien Waiver: This ensures the contractor can’t place a lien on your property once you’ve paid for the work.
  • Dispute resolution: What happens if disagreements arise?

You have the right to review the fine print and negotiate terms. If something doesn’t feel right, don’t be afraid to ask for changes. A reputable contractor will work with you to address concerns before signing.

Red flags to watch out for

If the fine print seems one-sided or overly restrictive, it could mean the contractor is trying to limit their own accountability or make it harder for you to address issues if they arise.

two people painting the doorway

Clear Painting Contracts, Happy Customers

A great project starts with a solid contract. By ensuring your painting proposal includes everything from detailed scope to insurance coverage, you’ll set the stage for a smooth and stress-free experience. The clearer the proposal, the fewer surprises down the road—and the happier you’ll be with the final result. When reviewing your painting proposals, ask yourself: Do I fully understand what I’m getting for the price? If not, it’s time to reconsider the contractor.

At Roe Painting, we believe in transparency, professionalism, and delivering exactly what we promise. Our contracts are designed to protect you and ensure you get the expected results without the hassle.

If you’re ready to work with a contractor who leaves no room for misunderstandings, contact us today for a free consultation and proposal. Let’s make your next project stress-free from start to finish!

Jud Masters

Jud has been with Roe Painting since 2017 and in the painting industry as a whole since 1999. He has a passion for estimating and selling a wide variety of painting projects. As the son of two teachers, he loves to educate his customers on what they should expect in a proper paint job. As VP of Sales, he enjoys developing estimating programs and teaching and coaching his sales team to deliver a confident contracting experience for every customer.

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